Returns & Refunds
We want you to love your purchase. If something is not right, here is how returns and refunds work at UM KHALIFA.
Return Window
You may request a return within 7 days of receiving your order, provided the item is unused, unopened, and in its original packaging. For hygiene reasons, opened perfumes, bakhoor, and skincare products cannot be returned unless faulty.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
How to Request a Return
Contact us via WhatsApp or email with your order ID and the reason for the return. Our team will guide you through the next steps.
Refunds
Once your returned item is received and inspected, approved refunds are processed to your original payment method or by bank transfer within 7–14 business days. Cash on Delivery orders are refunded by bank transfer.
Non-Returnable Items
Opened or used products, items without original packaging, and items marked as final sale are not eligible for return unless they are faulty.
UM KHALIFA · Ajman, UAE